Subpage Banner

Find your Tehidy Holiday

Holiday Terms & Conditions

Holiday Insurance: World First Travel Insurance

Unfortunately, things don’t always go to plan. We have had experience over many years with Rothwell & Towler Insurance, a specialist holiday insurance company who trade as world-first.co.uk. We don’t act as an agent, but feel comfortable in providing their details so you you can have peace of mind that you will be treated fairly should you need to cancel your holiday for any reason.

Changes to Terms and Conditions related to COVID 19

Changes to Terms and Conditions that are required at short notice will be published on our website homepage via the link COVID 19 Updates.

Camping and Wigwam Terms and Conditions

1. All accommodation/pitches are offered subject to availability upon receipt of a booking request and deposit. The deposit is payable at the time of booking. The balance is due on arrival.  You may cancel this booking at any time but we shall only be liable to refund you the following percentages of the total holiday price, including extras: Less £5 administration fee.

  • Cancellation more than one month before first day of arrival date– 100% of deposit paid.
  • Cancellation between one week and one month before first day of arrival date – 50% of monies paid -less the deposit.
  • Cancellation one week or less before first day of arrival date – 25% of monies paid – less the deposit.

Should the accommodation not be available, the deposit, and if applicable the full amount will be refunded.

2. We advise inexpensive holiday insurance. Cancellations must be advised in writing by registered post. If by 8.00pm on the day of your arrival, you have not notified us that you are arriving after that time, then you may be deemed to have cancelled your booking.

3. The number of persons occupying the accommodation must not exceed the number of berths stated. Persons occupying the accommodation include persons sleeping or regularly eating in the accommodation.

4. We cannot accept bookings from unaccompanied persons under the age of 18 years, or from all male/ female groups, except by prior arrangement.

5. Caravans and Cottages are available from 3.00pm.Touring Pitches are available from 1:00pm

6. All Caravans and Cottages must be vacated by 10.00am on the day of departure. Pitches by 10.00am.

7. Caravans and Cottages must be left in a clean and tidy condition.

8. We must be notified of all breakages and damages.

9. The proprietors or their representatives reserve the right to enter Caravans and Cottages at any reasonable time.

10. Bed linen is available on request. If not requested guests must provide their own linen.

11. We do not accept pets.

12. Tehidy Holiday Park does not accept responsibility for any injury, loss, damage, however arising, to any personal property or motor vehicles.

13. Tehidy Holiday Park through their management of the park reserves the right to refuse any booking application or to refuse or terminate accommodation at their absolute discretion.

14. Tehidy Holiday Park shall not be liable in the event that accommodation or advertised facilities or amenities shall not be available due to circumstances beyond their control.

15. Please check your accommodation thoroughly before departure, as lost property can only be returned to the owner if they are willing to pay postage costs. Any items unclaimed after one week can be disposed of. Any proceedings will go to a charity.

16. Should we receive advice from our bank with regards to uncleared cheques, £10 will be requested for each representation and £25 will be requested for each cheque completely returned to us.

17. No person under the age of 17 must be left unaccompanied/ unsupervised on the park. This includes use of the trampoline and play area.

18. In the event of Force Majeure being imposed, Tehidy Holiday Park shall not be liable for the refund of holiday expenses. In agreement with the guest we would move the affected booking to suitable dates within the next 12 months. This would be subject to availability. The guest would be liable for any increase in price this may entail. Circumstances amounting to force majeure include any event which the owner(s) could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your Holiday-Home (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event. Such circumstances also include riots or civil strife, industrial action, natural or man made disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

Cottage and Holiday Caravan Terms and Conditions

1. All accommodation/pitches are offered subject to availability upon receipt of a booking request and deposit. The deposit is payable at the time of booking. For Cottages and Holiday Caravans the balance is due 4 weeks before arrival. If the booking is made less than 4 weeks before arrival then the full amount is due on booking. You may cancel this booking at any time but we shall only be liable to refund you the following percentages of the total holiday price, including extras: Less a £5 administration fee.

  • Cancellation more than one month before first day of arrival – 100% of deposit paid.
  • Cancellation between one week and one month before first day of arrival – 50% of monies paid -less the deposit.
  • Cancellation one week or less before first day of arrival – 25% of monies paid.

Should the accommodation not be available, the deposit, and if applicable the full amount will be refunded.

2. We advise inexpensive holiday insurance. Cancellations must be advised in writing by registered post. If by 8.00pm on the day of your arrival, you have not notified us that you are arriving after that time, then you may be deemed to have cancelled your booking.

3. The number of persons occupying the accommodation must not exceed the number of berths stated. Persons occupying the accommodation include persons sleeping or regularly eating in the accommodation.

4. We regret we cannot accept bookings from unaccompanied persons under the age of 18 years, or from all male/ female groups, except by prior arrangement.

5. Caravans and Cottages are available from 3.00pm.Touring Pitches are available from 1:00pm

6. All Caravans and Cottages must be vacated by 10.00am on the day of departure. Pitches by 10.00am.

7. Caravans and Cottages must be left in a clean and tidy condition.

8. We must be notified of all breakages and damages.

9. The proprietors or their representatives reserve the right to enter Caravans and Cottages at any reasonable time.

10. Bed linen is available on request. If not requested guests must provide their own linen.

11. We do not accept pets.

12. Tehidy Holiday Park does not accept responsibility for any injury, loss, damage, however arising, to any personal property or motor vehicles.

13. Tehidy Holiday Park through their management of the park reserves the right to refuse any booking application or to refuse or terminate accommodation at their absolute discretion.

14. Tehidy Holiday Park shall not be liable in the event that accommodation or advertised facilities or amenities shall not be available due to circumstances beyond their control.

15. Please check your accommodation thoroughly before departure, as lost property can only be returned to the owner if they are willing to pay postage costs. Any items unclaimed after one week can be disposed of. Any proceedings will go to a charity.

16. Should we receive advice from our bank with regards to uncleared cheques, £10 will be requested for each representation and £25 will be requested for each cheque completely returned to us.

17. No person under the age of 17 must be left unaccompanied/ unsupervised on the park. This includes use of the trampoline and play area. 

19. By making a booking with Tehidy Holiday Park you are deemed to have accepted our terms and conditions.

20. After your stay you may receive one email request for feedback or a review.

21. In the event of Force Majeure being imposed, Tehidy Holiday Park shall not be liable for the refund of holiday expenses. In agreement with the guest we would move the affected booking to suitable dates within the next 12 months. This would be subject to availability. The guest would be liable for any increase in price this may entail. Circumstances amounting to force majeure include any event which the owner(s) could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your Holiday-Home (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event. Such circumstances also include riots or civil strife, industrial action, natural or man made disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

Our complaints policy and guarantee

If you are unhappy with the service you received from us, please contact us and we will try to resolve your concern.

Your statutory rights are not affected.

Choose your Tehidy Holiday today!